Self-Service

Anyone using iWelcome has access to the self-service page. From this page users can view or change their personal information, manage their password or request additional access.

Account information

View your account information

The self-service page provides every user who has an account for iWelcome with an overview their relevant account information. Here they can view all identity related information that is stored in iWelcome and is provisioned to the connected applications.   


Change your account information

Optionally, we can turn on the ability for users to change their identity and account information. Once saved, any changes will automatically be provisioned to the connected applications so that everything stays in sync. 

Access request

Users can request additional access from the self-service page. Applications that are already assigned show up on the landing page but are also listed on the self-service page. Additionally they are presented with a list of all other applications available to them.

They select one or more applications and request access. The following process depends on your requirements and can involve access approval. If the changes are authorized new access or additional privileges are automatically provisioned to applicable applications.  

Password self-service

Password changes
Users can change their passwords and set a new one that is compliant with the active password policy. They have to do this, if you have enabled the option to do so periodically. 

Password resets
The user has to answer a few security questions. This can be done on the self-service page. Once this has been done, they can reset their own password if needed.